Support from installation to insight

When you install an Analyzer unit, you’re starting a journey towards more efficient and profitable resource recovery — and you won’t be going alone.







A digitisation journey led by experienced guides

Throughout your time with Greyparrot, our team of engineers and data analysts will map your path to lean facility operations, finding new avenues for data-driven improvements along the way.

Greyparrot analysts have worked at some of the waste sector’s largest organisations, including Suez, Veolia and Bollegraaf. We’re embedded throughout the waste ecosystem, we understand how your operations work, and we know how data can make them even more efficient.

The go-live process

From the moment your Analyzer units are online, they’ll gather insights about your facility that you can act on.

Throughout the onboarding journey that follows, we’ll guide you through milestones that unlock more actionable insights as Analyzer learns about your facility and your material.

  • 1

    Installation

    We designed Analyzer units for easy installation, but can arrange in-person support where necessary. We begin tracking your material as soon as Analyzer is online — instantly unlocking the ability to monitor availability.

  • 2

    Calibration

    We manually identify and annotate 20,000 items in your waste stream to tailor our AI model to your material — unlocking accurate item counts.

  • 3

    Line tailoring

    Next, we take your material’s average moisture content, contamination and amount of overlap into account — unlocking mass balance data.

  • 4

    Value tracking

    To complete onboarding, we incorporate the average financial value of your materials — unlocking detailed financial reporting and accurate forecasting.

More than a product: An AI waste analytics partner

Once Analyzer units are up-and-running, our data analysts and support team get to work.

Throughout your time as a Greyparrot customer, they’ll facilitate a transition to data-driven ways of working: identifying new opportunities to automate, digitise and optimise your operations.

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Remote assistance

Dedicated technical account managers respond to support queries with a comprehensive plan within one working day.

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On-site support

Engineers visit UK sites within 5 working days. We can arrange global engineer site visits through our network of partners.

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Hardware support

Hardware replacements are included in the Analyzer license, and ship in 2-3 working days when required.

Start your digitisation journey

Talk to a member of our team to start working with specialist analysts and mechanical engineers on a plan for your facility’s future.

Get in touch