Greyparrot Privacy Policy

Last updated: 17th March, 2019

What information do we collection from you if you register on our Website?

When you use our Website, there are various bits of information that we may need to collect from you for various reasons. This includes both information that we collect automatically, as well as information that you knowingly provide to us. The type of information that we collect from you may enable us, or any party that has access to it, to identify you which is why we are obliged to handle it with such care.

The type of information that we collect about you is set out below:

Information that you provide when you use the Website – As you use the Website   you may provide us with various data about yourself. In particular this may, without limitation, include information you give us by filling in forms on the Website (such as when you fill in the contact form) by corresponding with us. The information you give us may include (without limitation) your name, company name and e-mail address.

Technical information

We may automatically gather information on how you use our Website to help us develop and improve our Website and to provide relevant, helpful information to you. This includes gathering technical details about your computer (such as its operating system version, as well as information about how you are accessing the internet and where you are accessing it from, such as your IP address). We may associate this information with your account and the details that you directly provide to us.

We do not gather information about other third party websites you have visited, but we may collect information about links to other websites that you click on if they appear on our Website. Similarly, where you come to our website using a hyperlink at another location on the internet, we may record the location of that hyperlink for our records.

Cookies

Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve the Website.

We use certain cookies, which we have set out below:

  1. Cookies which are strictly necessary and enable the Website to function correctly and deliver content. These cookies do not gather information about users that could be used for marketing or remembering sites that users have visited on the internet.
  2. Cookies which ensure performance & functionality such as those which help us to understand user preferences.
  3. Cookies which are analytical in nature and help us to analyse how the Website is used, in particular we use Google analytics cookies. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. For more information about Google’s privacy policy, please visit http://www.google.com/intl/en/policies/. If you do not wish to allow the use of Google Analytics cookies at all, Google provides an opt-out plug-in for most common website browsers http://tools.google.com/dlpage/gaoptout.

If you still have questions about anything in our Cookie Policy, just contact us at contact@greyparrot.ai.

Using your information

We collect your information because it helps us better understand what you need from us and our Website. The main uses of your personal information are to register you in order for you to use the Website, supply any Services to you purchased through the Website and to provide you with updates about the Website.

We may, from time to time, use the details that you have provided us with to contact you in order to make you aware of updates relating to products or services that we offer. By registering to use the website you are consenting to receiving these kinds of communications, but please remember that you can contact us at contact@greyparrot.ai at any time if you wish to cease receiving these kind of offers.

Sometimes, we may use your personal information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Sharing your information

Circumstances in which we will disclose personal information

We aim to provide you with choices regarding the information you provide to us. There may be some circumstances in which we disclose your personal information: (a) as required as a matter of law; (b) in the reasonable enforcement of our rights; (c) to identify or resolve technical problems arising from the use of the Website; (d) to deal with complaints from any party regarding the operation of the Website; (e) as otherwise set out in this Privacy Policy; (f) where we have your permission; or (g) where the business is sold to a third party.

We will not, without your express prior consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing. However, where we engage in marketing activity, we may use a third party to administrate and direct that marketing on our behalf.

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name and email address (“Personal Information”). We also collect non-personal data (non-identifying data), which is data that cannot be directly associated with any specific individual. Non-identifying data is collected to help improve our Services, and to improve the user experience on our Service.

Log Data

Like many site operators, we collect information that your browser sends whenever you use our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, mobile device type, the pages of our Platform that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes To This Privacy Policy

This Privacy Policy is effective as of 17th March, 2019, and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

How do we protect your personal information?

We’ll be sure to look after your data in the best way we can, but sometimes this means that your data may need to be moved outside of the European Economic Area (“EEA”). By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. Unfortunately, the transmission of information via the internet is not completely secure. We cannot guarantee the security of your data transmitted to the Service; any transmission is at your own risk.

Your rights

As a data subject you have a number of rights in relation to your personal data. Below, we have described the various rights that you have, as well as how you can exercise them.

Right of access

You may, at any time, request access to the personal data that we hold which relates to you (you may have heard of this right being described as a “subject access request”).

Please note that this right entitles you to receive a copy of the personal data that we hold about you in order to enable you to check that it is correct and to ensure that we are processing that personal data lawfully. It is not a right that allows you to request personal data about other people, or a right to request specific documents from us that do not relate to your personal data. 

You can exercise this right at any time by writing to us using the contact details set out below and telling us that you are making a subject access request. You do not have to fill in a specific form to make this kind of request.

Your right to rectification and erasure

You may, at any time, request that we correct personal data that we hold about you which you believe is incorrect or inaccurate. You may also ask us to erase personal data if you do not believe that we need to continue retaining it (you may have heard of this right described as the “right to be forgotten”).

Please note that we may ask you to verify any new data that you provide to us and may take our own steps to check that the new data you have supplied us with is right. Further, we are not always obliged to erase personal data when asked to do so; if for any reason we believe that we have a good legal reason to continue processing personal data that you ask us to erase we will tell you what that reason is at the time we respond to your request.

You can exercise this right at any time by writing to us using the contact details set out below and telling us that you are making a request to have your personal data rectified or erased and on what basis you are making that request. If you want us to replace inaccurate data with new data, you should tell us what that new data is. You do not have to fill in a specific form to make this kind of request.

Your right to restrict processing

Where we process your personal data on the basis of a legitimate interest (see below) you are entitled to ask us to stop processing it in that way if you feel that our continuing to do so impacts on your fundamental rights and freedoms or if you feel that those legitimate interests are not valid.

You may also ask us to stop processing your personal data (a) if you dispute the accuracy of that personal data and want us verify that data’s accuracy; (b) where it has been established that our use of the data is unlawful but you do not want us to erase it; (c) where we no longer need to process your personal data (and would otherwise dispose of it) but you wish for us to continue storing it in order to enable you to establish, exercise or defend legal claims.

Please note that if for any reason we believe that we have a good legal reason to continue processing personal data that you ask us to stop processing, we will tell you what that reason is, either at the time we first respond to your request or after we have had the opportunity to consider and investigate it. 

You can exercise the above rights at any time by writing to us using the contact details set out below and telling us that you are making a request to have us stop processing the relevant aspect of your personal data and describing which of the above conditions you believe is relevant to that request. You do not have to fill in a specific form to make this kind of request.

Your right to portability

Where you wish to transfer to a third party personal data that we hold about you which is processed by automated means, you may write to us and ask us to provide it to you in a commonly used machine-readable format.

Because of the kind of work that we do and the systems that we use, we do not envisage this right being particularly relevant to the majority of individuals with whom we interact. However, if you wish to transfer your data from us to a third party we are happy to consider such requests.

Your right to stop receiving communications

Where we send you marketing communications (such as e-mail newsletters or mailshots) you have the right to opt-out of receiving them at any time. You can exercise those rights by using the ‘unsubscribe’ link that is contained in each of the e-mails that we send, or by writing to us at contact@greyparrot.ai.

Exercising your rights

When you write to us making a request to exercise your rights we are entitled to ask you to prove that you are who you say you are. We may ask you to provide copies of relevant ID documents to help us to verify your identity. 

It will help us to process your request if you clearly state which right you wish to exercise and, where relevant, why it is that you are exercising it. The clearer and more specific you can be, the faster and more efficiently we can deal with your request. If you do not provide us with sufficient information then we may delay actioning your request until you have provided us with additional information (and where this is the case we will tell you).

To exercise any of your rights, please contact us at contact@greyparrot.ai.